Shipping policy

Product Delivery Information

At Monaco Soul, every order is treated with the same precision and care as our fragrances. We are committed to ensuring that your purchase arrives safely, securely, and within the promised timeframe.

Shipping Destinations

We proudly deliver worldwide, including the GCC, Europe, Asia, and the USA.

If your country is not available at checkout, please contact our support team for tailored assistance.

 

 Order Processing

All orders are prepared and dispatched within 1–2 business days after payment confirmation.

Orders placed during weekends or public holidays will be processed on the next working day.

 

Estimated Delivery Times

United Arab Emirates: 1–2 business days

GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar, Oman): 3–7 business days

International Orders: 5–12 business days, depending on destination and customs clearance.

 

Shipping Costs

Delivery charges are calculated at checkout based on destination and order weight.

Complimentary shipping may be available during select promotions or for purchases above a specified value.

 

Order Tracking

Once dispatched, you will receive an email containing your tracking number and a direct link to monitor your shipment.

 

Customs & Duties

International shipments may be subject to customs duties, taxes, or import fees, determined by your country’s regulations.

These charges are the sole responsibility of the customer and must be settled upon package arrival.

 

Delivery Delays & Exceptions

While we strive for punctuality, Monaco Soul cannot be held responsible for delays caused by customs, weather conditions, or courier disruptions.

For assistance with delayed shipments, please contact our support team.

 

Address Accuracy & Failed Deliveries

Customers are responsible for providing accurate shipping details at checkout.

If a package is returned due to an incorrect address or failed delivery attempts, additional charges may apply for reshipping.

 

Contact Us

For shipping inquiries or personalized assistance, please contact:

📧 Email: info@monacosoul.com