Refund policy

Return & Refund Policy

Monaco Soul, A luxury perfume house blending Monaco’s timeless heritage with the artistry of French haute parfumerie. Each fragrance embodies royal elegance and exclusivity, offering a refined sensory experience for the discerning few.

 Eligibility for Returns & Refunds

Perfumes will only be replaced if they arrive damaged. In such cases, a new perfume will be issued under the following conditions:

 The perfume must remain unused and unopened.

 It must be returned in its original packaging.

 The damage must be reported within 3 days of receiving your order.

 Replacements are not available for change-of-mind purchases or for used items.

 

 How to Report a Damaged Item

 Contact Us: Reach us at support@monacosoul.com or via WhatsApp + XXX XXX XXX within 3 days of delivery.

 Provide Proof: Share clear photographs of the damaged perfume and its packaging.

 Approval Process: Our team will review your request and confirm whether a refund or replacement is approved.

 

 Refund & Exchange Process

Approved refunds will be credited back to your original payment method within 3 business days.

Alternatively, an exchange for the same fragrance can be arranged.

 

 Non-Returnable Items

Opened or used perfumes.

Gift cards, promotional items, or complimentary samples.

 

For further assistance, please contact:

📧 Email: info@monacosoul.com